INSIGHTS
The Great CRM Shift of 2020

November 19, 2020

It is often said that only a poor workman blames his tools and only an inferior vendor blames the customer for their troubles with a product. But too many user organizations just don’t seem to be adopting CRM to the degree that it takes to be successful — even after more than two decades of trying. [More…]

ANALYSIS
Why Digital Transformation Is Essential to Improve Business Outcomes

November 11, 2020

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