Some people call it chat-commerce, some may call it conversational commerce. The true meaning of it is, commerce that is based on the digital conversational platform between sellers and customers. This changes everything. Especially in a society where there is little trust between customer and seller, now we are able to interact when shopping online.
Many people can’t differentiate the difference between chat-commerce and regular e-commerce. Like what we already covered in the last paragraph; the main difference is that instead of customer buying on a platform and communicate with the…
Continue lendo em https://medium.com/taptalk-io/chat-commerce-the-future-of-commerce-ea99931b80fd