During one of the IM sessions at CoHo, I was sharing my experience with a personal assistant app called Good Service. Being startup guys, we slowly moved from my super positive customer experience to discussing how can they potentially SCALE their service in an EFFECTIVE/OPTIMIZED way.
“Shoe polish service business”
One of the colleagues compared their execution model to that of a “shoe polish service” business. He explained that shoe polish service business is hardest to scale because:
- It’s a 1-to-1 on-demand service business, which means for every customer using the service, you need 1 service provider ready.
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Continue lendo em https://www.linkedin.com/pulse/one-way-personal-assistant-chat-commerce-apps-can-scale-sharma
