With everyone from Domino’s to the world’s largest banks experimenting with chatbots, it’s not surprising to see the world of ecommerce is jumping on board. Chatbot’s are starting to transform the expectations of customers and the way we do business online.
As more people interact with chatbots, their ability to provide personalized and nearly human level interaction consistently improves. The result is what appears to be a brand-new type of commerce that many are calling chat-commerce.
What is Chat-Commerce
Chat-commerce is still a fresh term, and the exact definition is yet to be established, but one of the best interpretations was shared by…