Andrea Wasserman
Last month, I wrote about my successful shopping experience with Hamlet, where I discovered and bought a table lamp via text. Around the same time, I needed to book a flight so I downloaded the Mezi app.
Like Hamlet, Mezi is messaging-based. But unlike Hamlet, it requires an app download. I told Mezi where and when I wanted to travel. Because Mezi came back with just two options, I felt I had to do a more exhaustive search on Kayak, at which point it was easier just to book myself. Additionally, I knew from prior research that the…
Continue lendo em http://www.captaincustomer.com/blog/2016/10/27/my-adventures-in-chat-commerce-part-2
